Whitepaper archive
Red Hat Global Survey: Mobile, IoT, AI, And BPM Technologies In Field Service Operations
For many industries, from transportation to utilities to manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line. Field workers a...
Case Study – Swiss Airlines EN
73 destinations in 39 countries around the world. How does Swiss International Airlines manage worldwide bank accounts efficiently? Swiss International Air Lines Ltd. (SWISS) has 250 employees who have signing authorizations c...
SAP Business Transformation Study: Wie fördert man unternehmensweit den Teamgeist?
Ob geschäftlich oder privat, Millionen Menschen nutzen täglich die Dienste von Telefónica Deutschland. Telefónica Deutschland ist nicht nur der größte Mobilfunkbetreiber des Landes, sondern bietet auch Festnetz- und Breitb...
Gartner’s Magic Quadrant for the CRM Customer Engagement Center 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of se...
Gain Internet of Things insight from Machine Learning with SAP and Red Hat
Across industries, Internet of Things (IoT) devices collect massive volumes of detailed data about their characteristics and operating conditions. The data from each device can be compared with a large dataset collected from si...
Overcoming Alert Fatigue in a Modern Ops Environment
Alerts from monitoring systems and ticketing tools are a good thing, as they help IT Ops and DevOps teams track the health and performance of core apps and services, and enable responders to react quickly to incidents. But it’s...
The State of IT Work-Life Balance
A new survey on the State of IT Work-Life Balance reveals that poor work-life balance affects an IT professional’s ability to manage stress, leading to high turnover as professionals seek a better work environment. The survey a...
Measuring the ROI of DevOps
DevOps is a culture, movement, or practice that emphasizes the collaboration and communication between software developers and IT operations professionals, while automating and accelerating the process of software delivery and ...
The Roadmap To Modern IT Operations
This infographic shows the key activities that drive modern IT operations: - IT Service Strategy & Design - IT Service Transition - IT Service Operations - IT Service Improvement
The Cost of Digital Downtime
In today’s digitally disrupted world, slow is the new down. The average consumer spends over 10 hours a day using digital services, with an expectation of 100% uptime. Any unexpected service disruption can mean thousands—or mil...