Whitepaper archive
How to optimize and digitize the INTERNAL PROCESSES of your identity management
KYC (Know Your Customer) is an important part of compliance management in many industries, including banking, rental, notaries and gaming. Clearly and securely establishing the identity of customers is a key element of the leg...
How messenger services improve your customer service and increase process quality
In this “how to” guide you will learn which factors define good customer service. Additionally, we leverage real-time, relevant market data that proves the use of messenger services is critical for customer communication and sh...
The Power of Global Mobile Customer Engagement for Transport, Logistics and Supply Chain Management
Transport and Logistics businesses are changing rapidly and adopting new technology options for efficiency and cost advantage. This creates new challenges for professionals working in marketing and customer service operations i...
The Power of Global Mobile Customer Engagement for Travel & Hospitality
The world of travel and hospitality is changing rapidly and this creates new challenges for marketers. Choosing the best way to communicate with your customers, within budget, and with the ability to measure ROI, are critical r...
The Power of Global Mobile Customer Engagement in Retail Services
Mobile communications technology is influencing fundamental changes in the way that many retail organisations operate. The adoption of mobile technology as an integral part of the retail business model and is fundamental for th...
OTT 3.0: How to build a better mousetrap
Contrary to popular belief, over-the-top (OTT) has been around for quite some time. Even though OTT is only just beginning to flourish, competition for viewers is high. Providers must seek ways to improve their OTT experience. ...
Improve Engagement And Amplify Loyalty
Digital has changed everything. If you want to survive, you need to transform too. Leading global analyst firm Deloitte says that CIOs are “uniquely positioned to spearhead digital initiatives, build IT capabilities, and enhanc...
The Architect’s Guide To CX: How to Build a Real-Time Customer Experience Platform
Great Customer Experiences Start with Great Data. Regular customer experience solutions just segment and stereotype their customers and perform in a sort of action-reaction, request response manner, rather than being instantly...