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Improving Service and Reducing Costs in Contact Centers
It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need. Read the e...
Drive Business Growth with Personalization
Personalizing content for a customer online is key to breaking through the noise. Yet brands face challenges that prevent them from providing these seamless, relevant experiences. The result is fractured communications and limi...
7 Reasons Why Your Enterprise Needs Intelligent Search
Organizations are hungry to use data to grow and improve performance, but enterprises are struggling with search today. Knowledge is key to business insights, and there are hard costs and risks associated with time spent search...
Guide: Demystifying Supply Chain IoT
Supply chains have always been, and will always be, extremely complex. No matter how much a company does to simplify, reduce, cut waste, and streamline, complexity will play a role. Even the journey to attain simplicity involve...
What’s Good for the Earth is Better for Business: 5 ways to build sustainability into your travel program
Travel sustainability is nothing new. Travel managers, business travellers, and forward-focused people all across your organisation have been talking about it for years. But now that employees and shareholders see its business ...
How Intelligent Audit can save you time and money, while increasing compliance
Backed by our global team of auditors and intelligent technology, your business can drive compliance, identify potential fraud, and minimise workloads for your team. Concur Expense is configured to match your company spend po...
Business Travel: A Closer Look Over the Next 12 Months
Employees are eager to travel. Do businesses and travel managers have what they need to support them? SAP Concur® recently surveyed business travellers and travel managers to learn how they see travel evolving over the next 1...
Growing out of the pandemic: Robust processes can help UK businesses ride the tailwinds of coming growth
The covid-19 pandemic plunged the UK into a deep recession, with national economic output falling by 10% in 2020, according to the IMF. Growth is now returning, aided by a rapid vaccination programme. The IMF projects the UK ec...
The Business Value of SAP Concur Solutions for Optimizing Travel and Expense Operations
The travel and expense paradigm, as we knew it, is being forced to change as it is beset with global socio-economic uncertainty and dramatic business model changes, including growth in digital-first models and remote working. T...
The Robots Are Here: How AI and ML Automation Solutions Can Solve Business Problems
In 2018 we published a paper called The Robots are Coming. Over just a few years, they’ve not only arrived, but the ubiquity of artificial intelligence (AI) and machine learning (ML) is shaping our attitudes and expectations ab...