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Are Your Contact Center Agents Behaving Properly?
In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...
Forrester: The Total Economic Impact of Dell EMC Servers for SAP
To run a digital business that is Intelligent and agile, your enterprise requires an IT landscape capable of connecting the front and back offices. In other words, the ability to engage customers depends on the often- unseen ca...
Five Lessons Learned from the Pivot to a Distributed Workforce
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines ...
A Buyer’s Guide to Optimizing Remote Employees’ Extended Network
The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next few months they strived to stay connected and productive, while IT teams scrambled to provide infrastructures to support them...
Blueprint for a Future Ready Workforce: A 3-Stage Approach for Adopting Modern Management and Security
How IT adapts in times of change: When global events caused companies to make a rapid pivot to remote work, IT had no choice but to act fast. No matter where they were on the path to digital transformation, IT organizations ac...
Data Center Extension Buyer's Guide
Cloud infrastructure is becoming the primary deployment environment for a majority of workloads. As organizations extend on-premises data center environments to the public cloud, there are several factors that need to be consi...
4 Reasons to Extend Your Data Center to the Cloud
1. Footprint Expansion: Obtain capacity for new projects and expand into new geographies without building a new data center or investing in over-provisioning. 2. On-demand Capacity: Handle unplanned temporary capacity needs an...
Secure Remote Access for Your Workforce at Scale
Organizations face a number of different potential emergency situations, such as illness, flood, hurricanes, and power outages. Implementing a business continuity plan is essential to ensuring that the organization is capable o...
Secure Remote Access for Your Government Workforce at Scale
Governments face a number of different potential emergency situations, such as illness, flood, hurricanes, and power outages. Governments must function as the management and coordination point in the face of adversity by commun...
Why engineering teams love Slack (and why yours might love it too): The adaptive collaboration hub for software engineering
Back in 2009, we were a small team of software engineers, building a massive multiplayer game called Glitch. We started using Internet Relay Chat (remember IRC?) to keep everyone on the same page. As work on the game progresse...