In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...

To run a digital business that is Intelligent and agile, your enterprise requires an IT landscape capable of connecting the front and back offices. In other words, the ability to engage customers depends on the often- unseen ca...

Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines ...

The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next few months they strived to stay connected and productive, while IT teams scrambled to provide infrastructures to support them...

How IT adapts in times of change: When global events caused companies to make a rapid pivot to remote work, IT had no choice but to act fast. No matter where they were on the path to digital transformation, IT organizations ...

Organizations will continue to benefit from their data center investments, yet many of these organizations are also looking to benefit from the unique advantages offered by public cloud that cannot be cost-effectively delivered...

Cloud infrastructure is becoming the primary deployment environment for a majority of workloads. As organizations extend on-premises data center environments to the public cloud, there are several factors that need to be con...

1. Footprint Expansion: Obtain capacity for new projects and expand into new geographies without building a new data center or investing in over-provisioning. 2. On-demand Capacity: Handle unplanned temporary capacity need...

Organizations face a number of different potential emergency situations, such as illness, flood, hurricanes, and power outages. Implementing a business continuity plan is essential to ensuring that the organization is capable o...