The Cost of Digital Downtime

In today’s digitally disrupted world, slow is the new down. The average consumer spends over 10 hours a day using digital services, with an expectation of 100% uptime. Any unexpected service disruption can mean thousands—or millions—of dollars in lost revenue for digital businesses. Just a few minutes of downtime can completely destroy the customer experience and impact brand loyalty. Discover just how much impact downtime can have throughout a digital consumer’s day across different industries and experiences.