How IVendi realized it's core philosophy of connected retailing with Freshdeck

Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with:

  • Real-time automated insights with succint actionable reports

  • Automation-led optimization of touchpoints across the customer journey

  • Highly flexible analytics and integration that would maximize the value of data

    As a result IVendi's customer support was transformed into a seamless, swift and proactive experience.

  • Provider: Freshworks EMEA   |   Size: 3.54 MB   |   Language: English