2024-2025 Contact Center Business Leader’s Guide to Generative AI: AI Agent Management Platform Resources and Planning
Generative AI (genAI) is ushering in a new era of customer service by transforming how businesses connect with their customers. The leading brands in this era will provide a personal AI agent for every customer. If a business has millions of customers, it should be ready to have millions of unique conversations. This calls for a new category of software that enables global enterprises to design, manage, and scale AI agents to meet new consumer expectations in the genAI era – an AI Agent Management Platform. With such a transformative leap in ...more
A Buyer’s Guide to End-to-End Process Orchestration
In the last five years, digital transformation has accelerated faster than anyone could have predicted. Teams have added new technology systems and processes to their mix at an unprecedented rate. In fact, software spending in this time period outpaced the general inflation rate by 4x. Among enterprises with 1000+ employees specifically, SaaS spending increased by 33% in just two years between 2020 and 2022. Why does that matter in the context of automation? Many organizations have invested in automation point solutions or technologies that p ...more
How to Align Your Financial Services Processes with a Business Strategy
Are your business processes generating efficiency and business value for your financial services organization? According to the 2024 State of Process Orchestration Report, 91% of companies have seen increased business growth due to process automation within the last year. In addition, 95% say automation has helped achieve operational efficiency, and 93% say automation has helped improve customer experiences. The key to achieving these successes is to think beyond project-based automation work toward strategic, scaled adoption of process orches ...more
How to Align Your Insurance Processes with a Business Strategy
Are your business processes generating efficiency and business value for your insurance organization? According to the 2024 State of Process Orchestration Report, 91% of companies have seen increased business growth due to process automation within the last year. In addition, 95% say automation has helped achieve operational efficiency, and 93% say automation has helped improve customer experiences. The key to achieving these successes is to think beyond project based automation work toward strategic, scaled adoption of process orchestration. M ...more
How to Align Your Telecommunications Processes with a Business Strategy
Are your business processes generating efficiency and business value for your telecommunications organization? According to the 2024 State of Process Orchestration Report, 91% of companies have seen increased business growth due to process automation within the last year. In addition, 95% say automation has helped achieve operational efficiency, and 93% say automation has helped improve customer experiences. The key to achieving these successes is to think beyond project-based automation work toward strategic, scaled adoption of process orches ...moreニュースフィード