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All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. No organization wants to rearch...

Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly, will this purchase move the b...

It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct ESG investments into their finance organzations. Midsize and large companies spent nearly US$3 million on software for ESG m...

Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation to virtual meetings, is on busi...

You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all the shifts in spending and chan...

Nordic business travellers cite tension between tightening budgets and employee needs. Even as the logistics of business travel become more subject to economic volatility, Nordic business travellers—those in Sweden, Denmark, No...

Today’s business travelers are eager to travel and recognize the importance of doing so for both their companies and their careers. Yet travelers’ desire and need for flexibility and companies’ current policies concerning trave...

The quality of an organization’s experiences is a major factor in business success. For example, even a one- point improvement in customer experience can lead to large increases in revenue in many industries, and reducing proce...

Why Freshservice? University IT teams providing service management are expected to do more with fewer resources. According to Freshservice Service Management Benchmark Report 2023, university IT teams take the longest time (Av...