Learn why Every Organization Needs a Digital Workspace Strategy.

The importance of digital employee experience is growing as they expect access to applications and information on any device, anywhere. This new survey highlights employee experience trends and shows why putting employees first continues to be a rewarding business strategy.

In partnership with VMware, Vanson Bourne conducted a recent survey of 6,400 employees, IT, and human resources (HR) decision-makers to evaluate the value of digital employee experience. The study reve ...

Technology leaders are responsible for determining which technologies will deliver the most value for the business—and how to prioritize IT investments in the midst of unprecedented change. Now, more than ever, the IT foundation powering the enterprise must be flexible, agile, and available—anytime, anywhere, and on any device. The market is experiencing a massive shift in the way applications are built, run and managed. Along with these advances comes the reality of balancing the future state of existing applications with the expectations for ...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations.

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One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable.

In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined.

The transition was head-spinning. In those first hours, days and weeks, companies across every industry stepped through what looked like a playbook (if only a pandemic playbook existed).

They moved, in sequence, from “keeping the lights on” to imagi ...

When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.

And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk’s call c ...