Boost Revenue with Smarter Customer Experience

Great customer service starts with a great employee experience. If we take a look at the top five reasons that lead customers to stop doing business with you, four of the top five can be traced back to a deficiency in employee experience (EX). 1 in 3 consumers say they will walk away from a brand they love after just one bad experience. While there is a road to recovery, in most cases, from a bad interaction, customer retention is still cheaper than customer acquisition. As long as the old rule of thumb holds true that acquisition will cost fi ...more

Navigating AI with RingCentral

The meteoric rise of artificial intelligence (AI) is reshaping today’s IT paradigms. No longer relegated to the domain of data scientists, AI now stands at the forefront of human- machine interactions, accessible to both the broader workforce and consumers alike. This paper’s aim is to shed light onto the evolving landscape of AI. The meteoric rise of artificial intelligence (AI) is reshaping today’s IT paradigms. No longer relegated to the domain of data scientists, AI now stands at the forefront of human- machine interactions, accessible to ...more

RingCentral Trends 2025: The state of AI in business communications

88% of teams are now using AI tools weekly. For those leveraging AI for voice data analysis, they’re seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Looking for more exclusive insights? Download our report, The state of AI in business communications, to discover key 2025 trends and investment priorities to help inform your AI strategy. ...more

How to Become a Safety Hero

Read this eBook to learn how to implement a structure that ensures safety in battery machinery production. This guide provides a structured approach to achieving optimal machine safety. The document outlines key steps including risk assessment, risk reduction through inherently safe design, technical measures, and user information. Following ISO 12100 standards, it guides manufacturers through hazard identification, risk evaluation, and implementation of safety measures to reduce residual risks to tolerable levels. The practical approach inclu ...more