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IT teams can’t catch a break. They were on the front lines to implement massive investments in “digital transformation” over the last decade. We called on them again during the pandemic to help millions transition to remote wor...

For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services finance, human resources (HR), information technology (IT), procurement, and global business services (GBS) were asked about ...

IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there are big hurdles to overcome. ...

The best customer interactions are personalized and instantaneous. Now, imagine if you could automate all of those interactions. Your customers wouldn't have to wait to get their questions answered, service agents would be more...

CI/CD pipelines play a critical role in cloud-native software development, serving as the foundation in which developers store, compile, and deploy code. But CI/CD pipelines are frequently the weakest point in the software supp...

One of the biggest challenges faced by companies that are part of America’s fresh-food supply chain is a lack of workers needed to do the tough jobs in production and distribution facilities. Plant managers spend an inordinatel...

The latest threats and security best practices Welcome to 2024: A New Era in Cybersecurity. In the wake of unprecedented technological advancements and evolving cyber threats, it's crucial to stay ahead of the curve. Explore o...

Its impact on individual and business productivity can be significant, with the potential to rival the advent of the internet or the mobile device. Indeed, among organizations considering or using AI, 82% believe it will either...