Archives livres blancs
La flexibilité vous mènera toujours plus loin.
Votre programme de déplacements et notes de frais actuel renforce-t-il ou restreint-il votre adaptabilité globale ? Posez-vous ces questions pour déterminer si votre solution est capable d'accompagner les objectifs stratégiques...
Ce qui est bon pour la planète l'est aussi pour les entreprises
Les voyages durables n’ont rien de nouveau. Les travel managers, les voyageurs et les collaborateurs de votre entreprise les plus tournés vers l’avenir en parlent depuis des années. Aujourd’hui, et à présent que les employés et...
Œuvrer pour une meilleure efficacité
La crise du COVID-19 a donné aux collaborateurs le temps de s'arrêter et de réfléchir. Dans un récent rapport d'Oxford Economics, 60 % d'entre eux disent que la pandémie les a amenés à se questionner sur ce qu'ils considèrent c...
Achieve your best RTOs and RPOs
In an increasingly digital world, all organizations, across all industries, are susceptible to disruptions resulting in downtime and data loss. Given enough time, it is almost guaranteed that your organization will encounter a ...
Manage and Mitigate the High Cost of Ransomware
Get Ransomware Ready with Zerto Ransomware is one of the most dangerous threats to organizations around the world, and both the threat and the cost of ransomware attacks are continuing to grow. If you are not prepared for an a...
Modernizing Data Protection in a Hybrid World for Financial Services
PeerPaper™ Report 2022 Financial services firms need to balance strict security and compliance requirements with mandates for digital transformation and customer expectations for an “always on” business. Data protection, in pa...
Extreme Digital Experience Makeover: Contact Centre Edition
Imagine living in a home without modern plumbing or electricity. How many middle-of-the-night trips to the outhouse would it take for you to either renovate or move? The same goes for your contact centre and your customer. Tha...
The Road to Agent Experience Maturity: A Self-Assessment
In this toolkit, we’ll provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center. Using this toolkit, you can assess your team’s...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental silos, legacy systems, fragmented customer data, and disjointed customer journeys...
THE ULTIMATE CX AGENT GUIDE
Customers embraced technology to manage all as- pects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models th...