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Nine Key Factors to Consider When Evaluating Enterprise Tax Software
Are you under pressure to close your books faster, but the lack of integration with finance systems means you cannot start your tax reporting and provision until the finance data is complete? Do your current workflows take too...
Secrets Scanning Checklist
Developers and DevOps teams need readily available credentials so that they have the access they need to do their jobs. But if those credentials are not locked down, that can lead to the wrong people gaining unauthorized access...
Rapport sur les tendances en matière de données et d'IA
Pour identifier les tendances actuelles en matière de données et d'IA, nous nous sommes associés à IDC sur plusieurs études impliquant des organisations mondiales de tous les secteurs. Nous avons ensuite demandé aux leaders d’o...
Profel remains firmly in control - despite the growing number of tickets
In the Profel Group, every element of the IT landscape revolves around production. For the manufacturer of doors, windows and aluminium profiles, it is essential that the machines in the factories operate reliably at all times....
Premier Foods speeds up ticket resolution by 50% with Freshservice
Premier Foods is one of the UK's biggest food manufacturing companies and employs over 4,000 people at 15 sites across Britain. The company is dedicated to making products from quality ingredients and sources them from British ...
An 11-step guide to boost customer service with Al-powered automation
According to Finances Online, 91% of customers who receive poor customer service leave without warning, and 47% of them switch brands. Swift support and seamless experiences are critical to keeping your customers happy, making ...
How to use AI to scale personalized customer service
Customers today want everything, everywhere, all at once-and the resolutions have to be fast, customized, and contextual. Personalized customer experiences are key to winning and delighting customers. Gartner confirms customers...
Unify campus services with right-sized ITSM
University IT teams providing service management are expected to do more with fewer resources. According to Fresh service Service Management Benchmark Report 2023, university IT teams take the longest time (Average Resolution T...
The Road to a World-Class Campus IT Experience
With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just being "connected" to a "smart" environment is crucial to provide enhanced services. Beyond mere conn...
Campus-wide Service Management on a Single Platform
Our goal is to enhance the experience of your students, faculty, and staff. And streamline the ways in which they report issues and request services on campus. This document will provide a list of simple steps and resources you...