Managing Regulatory Complexity While Transitioning to UCaaS and CCaaS

(UCaaS) subscribership increased from 27% in 2019 to 41% in 2020 and continues to grow. The global Contact Center as a Service (CCaaS) market is also on the upswing, expected to reach a compound annual growth rate (CAGR) of more than 16% by 2028.

As organizations begin using these solutions, they are quickly seeing positive results: increased scalability, higher productivity and greater user satisfaction, and a strong move toward the omnichannel customer experience. And as benefits accrue, it’s natural for businesses to consider expanding their UCaaS and CCaaS solutions to other countries where they do business.