Enterprise Travel and Expense Software Maturity Model

The large shift to remote/hybrid work impacted payment channels. Employee spend became a more business-critical source for expenses that were traditionally centrally purchased. Legacy systems
slow down or stop reimbursement of employee spend, reducing the effectiveness and experience of the workforce.

Point solutions are built to manage one task/workflow in a relatively unconnected fashion. These point solutions lack intelligent features to drive automation; instead, relying on rule-based automation patterns for travel and expense management. Employees can use automated processes for travel and expense (T&E) provided by cloud point solutions.