IBM & PagerDuty: Driving Real-Time Operations Excellence

It’s not news that the world has gone digital, requiring you to interact with your customers 24×7.

What may be news is that to be successful, you need to be able to operate in a truly real-time fashion, empowering the individuals and teams that own and operate digital services to better serve customers. The benefits of being effective at real-time work are tangible, with mature companies resolving incidents 2 hours faster on average than less mature peers.

PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.

Join us to learn about the model and how it can be used to help organizations optimize their real-time operations. You’ll learn:

What excellence in real-time operations looks like
- How to determine your team’s maturity in real-time operations work
- How to implement best practices in incident response and other operations processes
- What benefits you can expect to see as you grow in operational maturity, based on key findings from our survey of over 600 IT and development professionals