State of Service
For the sixth edition of the “State of Service” report, Salesforce surveyed over 5,500 service professionals worldwide to discover:
- How service organizations are adapting to rising customer expectations
- Which metrics and channels are most important to high-performing service leaders
- How artificial intelligence (AI) is reshaping roles and operations
Due to rounding, not all percentage totals in this report sum to 100%. All comparison calculations are made from total numbers (not rounded numbers)
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