An 11-step guide to boost customer service with Al-powered automation

According to Finances Online, 91% of customers who receive poor customer service leave without warning, and 47% of them switch brands. Swift support and seamless experiences are critical to keeping your customers happy, making customer support a vital component of any business.

While it's easy to turn to agents to resolve customer queries efficiently, the hard truths are:

• 31.87% of customer support managers in B2B agreed in a survey that 24/7 support is the top expectation of customers from service teams.


• 35.14% say that easy access to support is most important in defining a great customer experience.


• 35.71% say that work overload is the most common reason for agent attrition.