The CIO and CTO Agenda for 2024 and Key Issues that IT Leaders Will Face

For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services finance, human resources (HR), information technology (IT), procurement, and global business services (GBS) were asked about their strategic priorities and initiatives for 2024.

This report presents IT, enterprise and other business services findings on:

• Business trends and strategic priorities that are expected to shape the technology agenda.


• Enterprise objectives, perceived risks and planned mitigation strategies.


• Technology priorities and projected spend.


• Executive’s perspectives on generative artificial intelligence (Gen AI) – planned investments and possible use cases in IT and throughout the enterprise