The Total Economic Impact™ Of Freshworks Freshservice: Cost Savings And Business Benefits Enabled By Freshservice

Modern business environments demand businesses to be future fit - adaptive, fast, and data-driven - and IT operations need to keep up with the pace of business operational demands. Organizations need IT service management to support knowledge workers in improving productivity, simplify employee experience, and leverage orchestration and artificial intelligence for faster resolution. Freshworks commissioned Forrester Consulting to conduct a Total Economic Impact^™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Freshservice.¹

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Freshservice on their organizations