Case Study > Trainline engineers a seamless customer support with Freshdeck and Freshchat

Trainline engineers a seamless customer support with Freshdeck and Freshchat

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system.

These include:

  • Increased customer satisfaction

  • Higher deflection to bots

  • Better tracking on the ticket journey

  • Faster onboarding for agents.

    • Provider: Freshworks EMEA   |   Size: 3.14 MB   |   Language: English
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