Whitepaper archive
Supply Chain Outlook: What to Expect in the Next 5 Years
The global supply chain has become highly volatile in recent years, brought on by a seismic impact of a global pandemic, a war in Ukraine, growing tensions between the US and China countries, several ecological disasters, and m...
Demystifying IoT for Supply Chains
This guide sets out what supply chain IoT is, goes into the nuances of the different kinds of technology, outlines ways in which a strong supply chain IoT system can improve your processes, and discusses several different appli...
Winning and Retaining the Modern Customer
A strong understanding of who your customers are, what they want and how much they’re worth is essential to meeting their needs. Insights into the mind of individuals and the broader customer base are critical to this understan...
Unpacking the Challenges of Migrating Large Contact Centers to the Cloud
Modernization enables organizations to transform a contact center into an intelligent engagement center that maximizes the value it generates for the business and customers. Agents do not have to thumb through applications on t...
Elevating the Employee Experience During an Economic Downturn
Global economists can’t seem to agree. The economic indicators we typically rely on are telling different stories. A strong labor market and corporate earnings growth suggest all is well, while skyrocketing inflation and an und...
Demystifying the Opportunities of Large Contact Center Migration to the Cloud
All contact centers will eventually have cloud components and while a cloud-first strategy may be sensible for new functionality, a cloud-only strategy is rarely viable for large contact centers. No organization wants to rearch...
Business Spend Insights: How will last year make 2023 better?
Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a preferred supplier, a reputable supplier, a sustainable supplier? And perhaps most importantly, will this purchase move the b...
CFO Insights: How to Steer Sustainability Performance with a Financial Agenda
It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct ESG investments into their finance organzations. Midsize and large companies spent nearly US$3 million on software for ESG m...
Going Greener: A Sustainability Solution Overview
Every travel decision is a moment to make the best decision – not only for your business, but for the planet. Sustainability, from fuel-efficient nonstop flights to electric ground transportation to virtual meetings, is on busi...
A Finance Leader’s Guide to Tax Compliance
You don’t have room in your budget (or in your day) for inefficient processes or non-compliant practices. You don’t have time to waste or time for risks that aren’t worth the reward. And with all the shifts in spending and chan...