Whitepaper archive

Currently using AWS cloud services? Planning to do so in the near future? This webinar is for you! Whether you’re at the early stages of your AWS deployment or simply realizing that your current access method is no longer fit f...

Last year’s report uncovered a palpable feeling among CISOs that there was a period of calm after a once-in-a-generation crisis. With the pandemic disruption finally subsiding and hybrid work setups a mainstay for most, CISOs f...

With the disruption caused by the pandemic now largely behind us, many in the boardroom could be forgiven for thinking the CISO would take on a less prominent role this year. But another bumper 12 months in cybersecurity quickl...

We empower your managers and engineers to pull all the savings and optimization levers for you that Azure and AWS have to offer. We do the same for your server licensing. We can reduce your public cloud costs by as much as 30% ...

Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account ...

A staggering 57% of consumers feel experiences have gotten worse in the past year. How do your customers feel about the quality of your CX? Our new “7 Critical CX Trends for Your 2024 Strategy” offers powerful tips and key tre...

Get an in-depth look at how a digital-first approach to your business’s CX strategy is crucial to meet elevated customer expectations and drive ultimate satisfaction at every journey touchpoint. Find out in this e-Book how to:...

Every year, threat actors look for new ways to outwit victims and bypass defenses. And 2022 was no different. As businesses rolled out new security controls, cyber criminals responded. They added complex techniques like teleph...

Business email compromise (BEC) fraud affects organisations of all sizes across every industry around the world, exposing them to billions of dollars in potential losses. The FBI’s 2022 Internet Crime Report says that BEC schem...