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Freshservice Service Management Benchmark Report - Bots
Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds...
Freshservice Service Management Benchmark Report - Automation
Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agent's day, provides relief from ...
Freshservice Service Management Benchmark Report - Automation
Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agent's day, provides relief from ...
Freshservice Service Management Benchmark Report - Key Takeaways 2023
The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With end...
Coaching as a Key Lever for Success in Organisational Transformation
Almost every industry around the world is experiencing volatility. As a result, there is an increasing need for organisational transformation due to changes in employee expectations, evolving societal demands and new technology...
Supporting Women Leaders Through the Employee Lifecycle
By now, individuals and organisations alike are well aware of the gender gap that exists between men and women in the workplace. Continuing to narrow this divide isn’t merely a matter of conscience, it’s beneficial to both pers...
Great work with ASICS
In this case study, find out how ASICS worked with CoachHub to implement a new, flexible coaching programme, driven by coachees themselves. The system and approach allowed ASICS to reach global talent, and to create a digital t...
Comply with Consumer Duty Rules with Enlighten AI for Vulnerable Customers
This infographic introduces Enlighten AI for Vulnerable Customers, a solution designed to help financial services firms comply with the UK's Financial Conduct Authority's (FCA) Consumer Duty rules. It enables companies to ident...
Achieve Consumer Duty Compliance and Fair Outcomes with Artificial Intelligence
The largest and most significant overhaul of UK regulations governing financial brokers and dealers is underway. Whether a financial services firm has a direct relationship with retail customers or are involved in the design of...
Five Trends for CFOs to Watch
Chief financial officers (CFOs) and finance leaders are tasked with ensuring that accounting basics are handled smoothly. But simply having the bare minimum in financial infrastructure isn’t enough for an organization, or a CFO...