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Executive Perspective: Turning the New Normal Into Opportunity
More of the workforce is working remotely than ever before. This moment in time has given HR and IT leaders an opportunity to reshape corporate culture and the workplace by meeting people where they are. In this executive persp...
Asset Optimisation Solutions
Watch this video to learn how to reduce costs, improve productivity and reduce time to market by effectively managing the assets.
The Complete Lifecycle Approach: A SMARTER WAY TO MANAGE TEST EQUIPMENT
Across industries and around the world, technology development and manufacturing companies allocate a significant portion of their capital and operating budget to fund test equipment and operations. Yet, for all that investment...
Agile Finance: Reimagining and Reforming the Business
Read this report for five critical actions you can take as CFO to outperform the market. Gain practical advice on how you can accelerate your business through M&A activity and divestitures. And explore the role that digital...
Reimagine finance for the new normal
Read this AICPA report to discover how you can prepare for even the most unpredictable of times. Learn how you can build resiliency and growth in finance and other lines of business that rely on it, including supply chain opera...
Reimagining Finance for the New Normal
Learn how you can increase resiliency and protect business growth even as COVID-19 makes the world more unpredictable. In this report, explore how you can make the shift to automation by adopting an agile finance-operating mo...
Moving to a Virtual Contact Center
Long-term success in business is not just about delivering a great product or service. It’s about delivering a great customer experience. And that long-term success is only possible when your contact center agents are able to n...
Are Your Contact Center Agents Behaving Properly?
In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...
Nutzung des Identitätsmanagements zur Positionierung der Sicherheit als Business Enabler
Was erfahren Sie in diesem InfoBrief? Teil 1 KONTEXT Sicherheitsverantwortliche stehen unter dem Druck, Lösungen über die Bereitstellung von Technologien und die Abwehr von Bedrohungen hinaus zu liefern. Insbesondere müssen ...
Service KPIs - 18 Things to Consider
Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain which removes an agent and mana...