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Campus-wide Service Management on a Single Platform
Our goal is to enhance the experience of your students, faculty, and staff. And streamline the ways in which they report issues and request services on campus. This document will provide a list of simple steps and resources you...
Maximize efficiency with right-sized ITSM
The advent of Industry 4.0 and the economic uncertainty have introduced new complexities to manufacturers' IT environment. Obsolete systems and insufficient automation impede digital transformation. Enhance IT experience acros...
State of Workplace Technology: AI in IT
IT teams can’t catch a break. They were on the front lines to implement massive investments in “digital transformation” over the last decade. We called on them again during the pandemic to help millions transition to remote wor...
The CIO and CTO Agenda for 2024 and Key Issues that IT Leaders Will Face
For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services finance, human resources (HR), information technology (IT), procurement, and global business services (GBS) were asked about ...
AI + ITSM: A guide to making IT work smarter, faster, and more efficiently.
IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there are big hurdles to overcome. ...
The future of customer service: Turning AI from hype into reality
The best customer interactions are personalized and instantaneous. Now, imagine if you could automate all of those interactions. Your customers wouldn't have to wait to get their questions answered, service agents would be more...
CI/CD Security Checklist: Six Best Practices to Proactively Address CI/CD Pipeline Weaknesses
CI/CD pipelines play a critical role in cloud-native software development, serving as the foundation in which developers store, compile, and deploy code. But CI/CD pipelines are frequently the weakest point in the software supp...
Fresh-Food Labor Crisis: Is Automation the Answer?
One of the biggest challenges faced by companies that are part of America’s fresh-food supply chain is a lack of workers needed to do the tough jobs in production and distribution facilities. Plant managers spend an inordinatel...
Cybercrime Trends 2024
The latest threats and security best practices Welcome to 2024: A New Era in Cybersecurity. In the wake of unprecedented technological advancements and evolving cyber threats, it's crucial to stay ahead of the curve. Explore o...
The executive’s guide to generative AI
Its impact on individual and business productivity can be significant, with the potential to rival the advent of the internet or the mobile device. Indeed, among organizations considering or using AI, 82% believe it will either...