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Last year, we titled our introduction “A Year Like No Other.” We could easily have repeated that heading to describe 2021. The year has left many organisations contemplating what “normal” will mean for their workforces going fo...

Even before this decade’s pandemic-fueled migration to remote and hybrid work, cyber criminals had shifted their focus away from infrastructure and toward people. More than ever, attacks seek to exploit human vulnerabilities, n...

To make the difference in your market and ensure the loyalty of your clients, it is essential to deliver a great customer experience. Making the most out of your data and assets or infrastructure is not always easy, but this is...

Research shows that 80% of customers say the experience businesses provide is just as important as their products and services. A digital workspace can ensure your teams are equipped to deliver the Customer Experience your cust...

The employee experience is interdependent with the customer experience. It’s that simple. This has long been the case, but increasingly this is being referred to as the Total Experience. Download today to learn how to improve...

Customer experience is the main differentiator in business today, with almost three quarters of consumers saying that this is the key factor in their purchase decision. But, in a world of constant digital disruption, proliferat...

While enterprises are moving toward the cloud, legacy and core systems will remain important for the foreseeable future. This is why many companies are looking at hybrid IT as a path forward to incrementally migrate and moderni...

“Legacy systems” like mainframes and midrange systems are common in well-established companies who have been building their markets and brands for decades. Emerging tech companies are forcing established enterprises to more clo...

With 75% of customers expecting an omnichannel experience retailers need to act decisively and proactively. Download the guide to see how you can streamline interactions from queue management and appointment scheduling to omnic...