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Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker. Nearly 50% of customers say they would switch to a competitor after only one bad e...

In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: • Accelerate work with automation using no-code workflows • Share and search knowledge to ramp up new agents and empo...

The great thing about our connected world is that you can reach anyone, anywhere, anytime. The bad thing? Your sales leads are tired of being found anywhere, anytime. Sales has never been harder, largely because of how easy i...

At Slack, our platform is the hub that connects everything that we do. And data commissioned from market research firm Forrester has shown us that using a digital HQ to run sales has led to truly astonishing improvements in our...

The upheavals of 2020 will have a long-term impact on the way we work. They’ve created an opportunity for every organization to find a better way of working— one that combines the best of what was done before with efficient new...

In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business value in every department, bu...

There are a lot of pieces in the cloud security puzzle, and sometimes it can seem like it’s not clear how they fit in the big picture. Think cloud access security brokers (CASBs). Or cloud workload protection platforms (CWPPs)....

As part of the Cybersecurity Insiders Product Review series, we are reviewing Trend Cloud One, a comprehensive and powerful cloud security platform for developers, security teams, and businesses. Trend Cloud One’s integrated pl...

As economic uncertainty continues to dominate headlines, businesses are searching for ways to do more with less. Productivity, efficiency and cost savings are not just buzzwords, they’re necessities. If companies want to achiev...