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Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account ...

A staggering 57% of consumers feel experiences have gotten worse in the past year. How do your customers feel about the quality of your CX? Our new “7 Critical CX Trends for Your 2024 Strategy” offers powerful tips and key tre...

Get an in-depth look at how a digital-first approach to your business’s CX strategy is crucial to meet elevated customer expectations and drive ultimate satisfaction at every journey touchpoint. Find out in this e-Book how to:...

Every year, threat actors look for new ways to outwit victims and bypass defenses. And 2022 was no different. As businesses rolled out new security controls, cyber criminals responded. They added complex techniques like teleph...

Business email compromise (BEC) fraud affects organisations of all sizes across every industry around the world, exposing them to billions of dollars in potential losses. The FBI’s 2022 Internet Crime Report says that BEC schem...

Imagine what would happen if your customers simply stopped getting your company’s emails. Suddenly, your fastest and most effective marketing channel is gone. Customers can’t log in to verify their identity or reset their passw...

Globally renowned material science company Avery Dennison pursued large-scale enterprise automation, focused on increasing its human-machine collaboration capacity. Automation is at the heart of the firm’s strategic priorities,...

Anyone can offer predictions. Our experts have always been more focused on delivering precise answers. Join Dynatrace founder and CTO Bernd Greifeneder and CMO Mike Maciag for an insight-driven look into what 2024 promises for...

Artificial intelligence has become central to how organizations drive efficiency, improve productivity, and accelerate innovation. The release of ChatGPT in 2022 ushered in an AI hype cycle and moved the technology to the top o...