Learn how you can increase resiliency and protect business growth even as COVID-19 makes the world more unpredictable. In this report, explore how you can make the shift to automation by adopting an agile finance-operating mo...
Long-term success in business is not just about delivering a great product or service. It’s about delivering a great customer experience. And that long-term success is only possible when your contact center agents are able to n...
In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving into a highly desirable profit centre that no company can be without. However, the traditional contact centre metrics are often ...
Was erfahren Sie in diesem InfoBrief? Teil 1 KONTEXT Sicherheitsverantwortliche stehen unter dem Druck, Lösungen über die Bereitstellung von Technologien und die Abwehr von Bedrohungen hinaus zu liefern. Insbesondere müssen ...
Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain which removes an agent and mana...
This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear about how and when to take our collective next step forward. Governing bodies, healthcare professionals, and business leader...
If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in 2017, Gartner’s survey of CX leaders showed that 81 per cent of them believed they would be competing mostly or entirely on ...
Oggi è sempre più importante permettere ai dipendenti di lavorare in remoto, non soltanto perché questo ne accresce la flessibilità e la produttività, ma anche perché li fa sentire più coinvolti e soddisfatti. Ultimamente, il c...
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives employees flexibility while making them even more productive, which in turn keeps them engaged and happy. Blurring the lines ...
Le politiche di isolamento messe in atto all'inizio del 2020 hanno costretto in casa la maggior parte dei dipendenti, che per i mesi successivi hanno cercato di rimanere connessi e produttivi, mentre i team IT si impegnavano a ...