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Thomas Cook achieves a 67% improvement in first response SLA with Flashdeck
Freshworks out-of-the-box functionality, intuitive user experience and dedicated team enabled Thomas Cook to achieve it's vision quickly through a seamless and rapid implementation cycle. Freshdeck automation and ticket templat...
How IVendi realized it's core philosophy of connected retailing with Freshdeck
Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with: Real-time automated insights with succint actionabl...
How IVendi realized it's core philosophy of connected retailing with Freshdeck
Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with: Real-time automated insights with succint actionabl...
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdeck
Hamleys of London Limited is the finest toy shop brand in the world. With a legacy of over 250 years, Hamleys is known for it's toys, entertainment and service. The company is owned by C. Banner, a large Chinese fashion wear co...
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdeck
Hamleys of London Limited is the finest toy shop brand in the world. With a legacy of over 250 years, Hamleys is known for it's toys, entertainment and service. The company is owned by C. Banner, a large Chinese fashion wear co...
Five steps to delivering personalization in CX
A successful customer engagement strategy starts with personalization. It involves measuring how well you know your customers, what they want, what kind of support they are seeking, and so on. Putting all this into action const...
A 5-step practical guide: Tackle high chat volumes and boost CSAT scores
Adrian Swinscoe — UK-based author and a leading customer experience advisor — says, there’s been a “massive shift” to digital CX that has remained stubbornly high. “The majority of consumers do more online today than ever.” I...
Recession-Proof Customer Service: Playbook How to gain incredible value without bloating costs.
Layoffs, budget cuts, inflation. The repercussions of the widely speculated macroeconomic conditions are finally dawning on businesses, customers, and employees. While companies are being extremely cautious about their spending...
Freshservice Service Management Benchmark Report - Key Takeaways 2023
The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With end...
Freshservice Service Management Benchmark Report - Annual Report 2023
The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service experience, and optimization ...