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The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, f...

Throughout the past year, we talked to business and IT leaders about how their world was changing and what comes next for them. Five big themes emerged: Employee engagement needs a digital-first makeover Alignment matters...

Boost customer loyalty by delivering personalized, premium support using Slack. In this guide, we’ll explore how you can use Slack as your productivity platform to enable your agents to: Accelerate work with automation using...

We’ve spoken with forward-thinking business leaders from all industries, company sizes and disciplines about their transition to a digital HQ. Five big imperatives emerged from our discussions (explored in our e-book Reinventin...

In this on-demand webinar, you will learn how Slack can help your engineering teams improve velocity and minimise downtime, improving service reliability, shipping quality code faster and keeping teams productive and engaged.

A commissioned study conducted by Forrester Consulting on behalf of Slack zeroed in on these benefits for teams who switched to Slack from email and chat. Moving away from these siloed communication methods led to substantial— ...

In this on-demand webinar, learn how, with Slack as your digital HQ, your company can break down silos, embrace flexibility and automate work for everyone.

Development teams have the chance to take a leadership role in the digital HQ era. The agile processes that serve software engineering well can become a template for a new style of work across the whole business. And the tools ...

While IT automation, including scripts, hasn’t been around for quite that long, it’s increasingly commonplace in many organizations. In fact, according to a recent pulse survey by Harvard Business Review Analytic Services, auto...