白皮書存檔

Ob geschäftlich oder privat, Millionen Menschen nutzen täglich die Dienste von Telefónica Deutschland. Telefónica Deutschland ist nicht nur der größte Mobilfunkbetreiber des Landes, sondern bietet auch Festnetz- und Breitb...

In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of se...

Across industries, Internet of Things (IoT) devices collect massive volumes of detailed data about their characteristics and operating conditions. The data from each device can be compared with a large dataset collected from si...

Alerts from monitoring systems and ticketing tools are a good thing, as they help IT Ops and DevOps teams track the health and performance of core apps and services, and enable responders to react quickly to incidents. But it’s...

A new survey on the State of IT Work-Life Balance reveals that poor work-life balance affects an IT professional’s ability to manage stress, leading to high turnover as professionals seek a better work environment. The survey a...

DevOps is a culture, movement, or practice that emphasizes the collaboration and communication between software developers and IT operations professionals, while automating and accelerating the process of software delivery and ...

This infographic shows the key activities that drive modern IT operations: - IT Service Strategy & Design - IT Service Transition - IT Service Operations - IT Service Improvement

In today’s digitally disrupted world, slow is the new down. The average consumer spends over 10 hours a day using digital services, with an expectation of 100% uptime. Any unexpected service disruption can mean thousands—or mil...

Our internal incident response documentation is something we’ve built up over the last few years as we’ve learned from our mistakes. It details the best practices of our process, from how to prepare new employees for on-call re...