白皮書存檔
Breaking the Chains of the WFM Paradigms
Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account ...
7 CRITICAL CX TRENDS FOR YOUR 2024 STRATEGY
A staggering 57% of consumers feel experiences have gotten worse in the past year. How do your customers feel about the quality of your CX? Our new “7 Critical CX Trends for Your 2024 Strategy” offers powerful tips and key tre...
Digital Experience (DX) For Dummies
Get an in-depth look at how a digital-first approach to your business’s CX strategy is crucial to meet elevated customer expectations and drive ultimate satisfaction at every journey touchpoint. Find out in this e-Book how to:...
An in-depth exploration of user awareness, vulnerability and resilience
Every year, threat actors look for new ways to outwit victims and bypass defenses. And 2022 was no different. As businesses rolled out new security controls, cyber criminals responded. They added complex techniques like teleph...
A roundup of the biggest, boldest and most brazen business email compromise attacks
Business email compromise (BEC) fraud affects organisations of all sizes across every industry around the world, exposing them to billions of dollars in potential losses. The FBI’s 2022 Internet Crime Report says that BEC schem...
DMARC: The Key to Email Deliverability
Imagine what would happen if your customers simply stopped getting your company’s emails. Suddenly, your fastest and most effective marketing channel is gone. Customers can’t log in to verify their identity or reset their passw...
Avery Dennison adopts enterprise automation
Globally renowned material science company Avery Dennison pursued large-scale enterprise automation, focused on increasing its human-machine collaboration capacity. Automation is at the heart of the firm’s strategic priorities,...
2024 IT and Observability Forecast
Anyone can offer predictions. Our experts have always been more focused on delivering precise answers. Join Dynatrace founder and CTO Bernd Greifeneder and CMO Mike Maciag for an insight-driven look into what 2024 promises for...
The state of AI 2024: Challenges to adoption and key strategies for organizational success
Artificial intelligence has become central to how organizations drive efficiency, improve productivity, and accelerate innovation. The release of ChatGPT in 2022 ushered in an AI hype cycle and moved the technology to the top o...
How combining predictive, causal, and generative AI can deliver amplified AI value
With the launch of ChatGPT, an AI chatbot developed by OpenAI in November 2022, large language models and generative AI have become a global, overnight sensation. That’s because generative AI can save time and effort, ultimatel...