Archivio whitepaper

Traditionally, SMS-based services have been widely accepted as a customer engagement mechanism for the consumer insurance industry. But there’s nevertheless change afoot in developed markets with the advent of smartphones and t...

Internet companies and Social Network businesses are changing rapidly and this creates new challenges for marketers. Choosing the best way to communicate with your customers, within budget, and with the ability to measure ROI, ...

Software is taking over the world. As a result, every business needs to embrace software as a core competency to ensure survival and prosperity. However, the transformation into a software company is a significant task, as buil...

DynatraceTM is a full stack solution that covers application performance management, digital experience management, infrastructure monitoring and AIOps. Dynatrace commissioned Forrester Consulting to conduct a Total Economic Im...

The Internet of Things (IoT) is exploding across every industry, everywhere, starting a new chapter in digital transformation. As new use-cases for IoT continue to emerge, the digital experiences they enable will become increas...

Challenges • You are under pressure to optimize workflows and revenue streams quickly, but utilizing the same resources? • You can’t bill your customer the same day you rendered the service, due to paper-based workflows and do...

Extend your enterprise landscape to your field engineers anywhere, anytime and on any device. • Increased customer satisfaction - Accelerate responsiveness - Efficient scheduling / optimized routing • Reduced service...

Challenges • You need to handle more complex machines and greater workload with the same team? • You need to quickly improve your machine uptime and minimize your operating costs? • You are under pressure to achieve operationa...

In the manufacturing or field service area, customer satisfaction and operational costs and time have great impact on the business success. And nowhere else do you have so many opportunities to be ahead of the competition than ...