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CoachHub E-book: Driving Top Talent Retention in the Automotive Industry
In the dynamic landscape of the automotive industry, innovation reigns supreme. From electric vehicles to autonomous driving, the race for cutting-edge technology and superior performance is unending. And amid this race of adva...
The State of Work 2023: customer support trends
Discover the latest customer support trends that shaped the landscape in 2023. Our resource provides valuable insights into the state of work, offering a deep dive into customer support dynamics. Gain a comprehensive understand...
The Slack handbook for exceptional customer service
Delve into the world of exceptional customer service with our insightful handbook. Uncover proven strategies that set the standard for excellence. Explore key insights and practical tips to enhance your customer service approac...
How 9 businesses boosted productivity, efficiency and financial success with Slack and Salesforce
As economic uncertainty continues to dominate headlines, businesses are searching for ways to do more with less. Productivity, efficiency and cost savings are not just buzzwords, they’re necessities. If companies want to achiev...
The future of intelligent productivity, powered by Slack AI
Knowledge silos kill companies. There’s data to prove it. In ‘The Crisis of Fractured Organisations’, global research firm Forrester found that the average worker spends 2.4 hours each day looking for the information that they...
The Total Economic Impact™ Of Slack For Technical Teams
Slack is now our office. What we did face-to-face, we now do in Slack. And in terms of culture, in some ways it’s better than the water cooler or pop-ins – since Slack can be asynchronous, you won’t be interrupting people while...
Digital transformation: How IT leaders can improve productivity in every department
In today’s turbulent economic conditions, companies everywhere are looking for ways to steer their ships into calmer waters. The practical solution involves charting a course for improving business value in every department, bu...
State of Work Report ’23 IT trends
The world of work has undergone a seismic shift over the past few years. In 2019, when we last reported on the State of Work, the biggest challenge that sales teams faced was misalignment. Fast-forward to today, and the picture...
Global insights into CISO challenges, expectations and priorities
Last year’s report uncovered a palpable feeling among CISOs that there was a period of calm after a once-in-a-generation crisis. With the pandemic disruption finally subsiding and hybrid work setups a mainstay for most, CISOs f...
Cybersecurity: The 2023 Board Perspective
With the disruption caused by the pandemic now largely behind us, many in the boardroom could be forgiven for thinking the CISO would take on a less prominent role this year. But another bumper 12 months in cybersecurity quickl...