The New Customer
Today’s customer and employee profiles look very different than they did just a few years ago. These tech-enabled, highly connected buyers are using many different platforms to research, shop and work. They’re engaging brands in new ways—through social networks, as well as mobile and cloud-based applications. And with all their newfound capabilities, they’re expecting more from their business interactions.
To meet the expectations of these empowered digital end users, many businesses are:
• Adopting new applications and processes
• Investing in technology-based innovation
• Creating differentiated customer experiences
And, they are getting a leg up on the competition.
NEW CHALLENGES IN A DIGITAL WORLD
Three key market dynamics are currently driving the need for transformation in almost every industry:
1) The need to leverage digital technologies to drive the core business
2) Next generation online consumers and socially networked buyers
3) The financial crisis
Companies are under tremendous pressure to bring digital technologies at the center of their business to remain competitive, innovate, create new revenue streams, and drive greater customer intimacy. As a result the need to leverage technolo ...
Dealing with insider threats to cyber-security
Trust is an essential element to operating any type of organization. People need access to sensitive information and critical systems for many reasons and a level of trust has to be associated with that access. Understanding and managing that trust is the most critical—and difficult—challenge of dealing with insider threats. ...
During recent months, nearly two-thirds of employed Americans have been working from home, forcing both remote workers and businesses to rely on third-party networks— largely the public internet—for communication, collaboration and connectivity. Using the public internet for essential workflows and mission- critical connectivity opens up data and storage security risks and presents challenges that inhibit easy workplace collaboration.
Remote Office LAN is a new enterprise-grade office network that provides businesses and their dispersed work ...
One of the challenges of developing a comprehensive business continuity strategy is the need to plan for what you can’t imagine. A year ago, not many people would have felt the need to plan for a viral pandemic, a global economic downturn, and entire workforces locked out of their offices and working from home for months. However, business continuity strategies need to take into account all possible contingencies.
Segra is here to help. We offer a suite of cloud, communication, connectivity, security and collaboration solutions that can help ...
More of the workforce is working remotely than ever before. This moment in time has given HR and IT leaders an opportunity to reshape corporate culture and the workplace by meeting people where they are. In this executive perspective, VMware’s Chief People Officer, Betsy Sutter, reflects on how her organization is harnessing the globally shared events and experiences of 2020 to reshape the workplace.
The world of data protection is ever-changing. ESG recently completed research that identified...